Shipping/Returns

Shipping

How long does it take to process an order?

  • It generally takes anywhere from 3 to 5 business days. Some orders maybe shipped early depending on order placement and product count.

Will I be notified that my order has been shipped?

  • Yes, once we receive your tracking number, an email will be sent out advising that your goods has been shipped.

How long is shipping?

  • Once your order has been fulfilled, it can take up to an estimated 7 to 10 business days. Please note: There may be delays if order is placed or shipped on weekends.

Does Generation Infinity ship to other countries?

  • Currently at this time we do not offer international shipping. We are in the works to expand into new markets. Stay tuned.

If I purchase multiple products, will they shipped all together? 

  • We have different warehouses in which we ship our products. Some orders may be shipped at different time, depending on availability per warehouse.

      Returns

      How long is the return policy?

      • Once a product is received in the home, you will have 7 business days to notify us for possible exchange or refund.

               Please note: If 7 days have gone by since the date your purchased items           have been delivered, then unfortunately we cannot offer you a refund or               an exchange.

      How long do I wait for my refund to be posted?

      • Please allow 2-3 business days for your refund to be processed.
      • Once posted it, and a credit will automatically be applied to your credit card or original method of payment.

      What if I haven’t received my refund after 3 business days?

      • if you haven’t received a refund yet after 3 business days, contact your credit card company. It may take some time before your refund is officially posted.
      • Next contact your bank. Usually, there is some processing time before a refund is posted.
        If you have done all of this and you still have not received your refund yet, please contact us at service@itsgeneration.com

      Can I return clearance items?

      • No, once clearance items have been purchased and received in the customers home they cannot be returned under any circumstances.