Returns

Returns

Our policy lasts for 7 days. If 7 days have gone by since the date your purchased items have been delivered, then unfortunately we cannot offer you a refund or an exchange.

To be eligible for a return, your item(s) must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as makeup, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
  1. Gift cards
  2. Downloadable software products
  3. Some health and personal care items
To complete your return, we require a receipt or proof of purchase.

Email us at: service@itsgeneration.com and we will complete the return process.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

Please allow 2-3 business days for your refund to be processed.

If you haven’t received a refund yet after 3 business days, contact your credit card company. It may take some time before your refund is officially posted.

Next contact your bank. Usually, there is some processing time before a refund is posted.
If you have done all of this and you still have not received your refund yet, please contact us at service@itsgeneration.com

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at service@itsgeneration.com. As a reminder, you have 5 days from the date of delivery to qualify for an exchange.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the original buyer.

Non-Refundable Items

Please note: If any returned item(s) are not deemed acceptable; customer will be notified via email of the matter and the merchandise will be returned to the customer.

We do understand the urgency and concern in returning merchandise. We will do our best to treat each concern in a timely manner.

For anymore questions or concerns, please email service@itsgeneration.com

thank you.